Liberty Bank
Get Smart with MySmartCard!
MySmartCard is a new, reloadable debit card from
Liberty Bank. It's your perfect solution for all types
of spending.
Don't like to carry cash? Want a better way to give
your teenager an allowance? Need peace of mind
and safety while traveling or shopping online?
It's easy with MySmartCard! Use it anywhere
MasterCard® is accepted.
Visit Liberty Bank and get smart with MySmartCard!
MySmartCard Frequently Asked Questions
About MySmartCard
Why would someone want to purchase a Liberty Bank of Arkansas MySmartCard?
MySmartCard is perfect for a large number of uses: providing funds for teens and students, supporting family members, travel, making internet purchases and use as a household budgeting tool. Load, spend and reload funds over and over as needed. Easy to use and free tools to manage the card make it a simple way to manage expenses or share money with a loved one.
Who can have a Liberty Bank of Arkansas MySmartCard?
MySmartCards are available for purchase by anyone with an un-expired, government-issued photo ID that includes name and address and verification of resident mailing address. Teens and students under the age of 18 can have a MySmartCard with their name printed on it; they simply need a parent or guardian as an additional card owner and the minor must be present with a valid un-expired government-issued photo ID (e.g. passport, state issued photo ID – school ID is not an acceptable form of ID to open a MySmartCard). Liberty Bank of Arkansas’ customer identification requirements apply to all MySmartCard applicants.
Where can I purchase MySmartCards?
Visit any Liberty Bank location to purchase a MySmartCard. Liberty Bank will instantly issue your personalized MySmartCard at the time of purchase. No waiting for the loaded card to arrive in the mail.
Where can the Liberty Bank of Arkansas MySmartCard be used?
The Liberty Bank of Arkansas MySmartCard works at millions of places that accept MasterCard® debit cards. You can use it in retail stores, gas stations, movie theaters and grocery stores, just to name a few.
Can I use my Liberty Bank of Arkansas MySmartCard at more than one merchant?
Yes, as long as there are sufficient funds on the card.
Does my Liberty Bank of Arkansas MySmart Card have a PIN (Personal Identification Number)?
Yes, you will select the PIN number at the inital time of purchase.
Can I withdraw cash from an ATM (Automated Teller Machine) with my Liberty Bank of Arkansas MySmartCard?
Yes, you can withdraw cash at any Liberty Bank of Arkansas ATM with no charge. If cash is withdrawn from a non-Liberty Bank of Arkansas ATM you will incur a $2.00 fee in addition to any fee charged by that ATM.
Is this different than a credit card?
Yes. Purchases are made with funds you have loaded on the card and are not credit-based transactions. Therefore, no interest charges are assessed.
What if I have bad credit? Can I still get a MySmartCard?
Yes. In most cases poor credit history will not prevent you from obtaining the card.
Does buying or using this card build my credit rating?
No. Because you spend the funds you load on the card, it does not influence or build credit history. However, if the card has a negative balance for an extended period, it will be closed and charged off. The charged off debt will be reported to the credit bureaus which could negatively impact your credit rating.
Can I have more than one MySmartCard?
Yes. Each card will be separately funded and would incur separate card fees.
Do I sign my card?
Yes. The owner of the card should sign the signature panel on the back of the card immediately upon receipt.
What happens if the balance on my card goes into the negative by accident?
The card is designed to only make purchases for the amount you have loaded and does not have overdraft privilege. It is possible that your card balance may go into the negative due to pre-authorizations. If this happens, you are responsible for bringing your card balance to the positive immediately.
Using Liberty Bank of Arkansas' MySmartCard
How does my Liberty Bank of Arkansas MySmartCard work?
The Liberty Bank of Arkansas MySmartCard allows you to load the card with funds either by depositing cash, making a transfer to the card, depositing an on-us check, or by receiving a direct deposit. You can then use the card for ATM withdrawals or for purchases anywhere MasterCard® is accepted. The card can be loaded and used for purchases multiple times. Fees may apply for additional reloading of the card if made in person at a Liberty Bank of Arkansas teller window or a deposit into a Liberty Bank ATM. If you decide to stop using your MySmartCard, contact the bank to deactivate and close the card to avoid any additional monthly service charges.
Can I set up a payroll of government direct deposit on my card?
Yes. Simply provide your employer or government entity with your MySmartCard number (last 10 numbers of the card beginning with 2) and the bank’s routing number (084108795) to set up direct deposit. If you have a question about setting up direct deposit, visit or call your local branch for assistance.
How can I get cash from MySmartCard?
You can get cash from your card balance by making an ATM withdrawal. Since our ATM Daily cash withdrawal limit is $400, withdrawals over $400 must be made with a teller and a $2.00 fee will apply.
You can also get cash from your card balance by asking for cash back when completing a purchase. Cash back purchases will require you to enter your PIN.
You can also get cash from your card balance by asking for cash back when completing a purchase. Cash back purchases will require you to enter your PIN.
How do I make a debit purchase?
Remember, you must have the funds available on your card to make the purchase. Therefore it is important to know your card balance before making any transaction.
You can make purchases with your Liberty Bank of Arkansas MySmartCard almost anywhere that accepts MasterCard® debit cards. To make a purchase, simply present your card to the cashier or swipe your card on the card machine provided. You will then be prompted for your signature or PIN.
Liberty Bank of Arkansas does not charge a fee for making a purchase using your MySmartCard.
You can make purchases with your Liberty Bank of Arkansas MySmartCard almost anywhere that accepts MasterCard® debit cards. To make a purchase, simply present your card to the cashier or swipe your card on the card machine provided. You will then be prompted for your signature or PIN.
Liberty Bank of Arkansas does not charge a fee for making a purchase using your MySmartCard.
What happens if I need to return an item I purchased using MySmart Card?
When making a return, you may be asked to show the cashier the card used to make the purchase. The value of the returned merchandise will be credited back to your card within five business days.
How can I use MySmartCard for gas purchases, restaurants, internet or telephone purchases, hotel reservations, or rental cards?
- Gas purchases - when purchasing fuel, instead of using automated fuel dispensers (pay at the pump) we recommend you pay the attendant in advance. This will avoid any possible problems with pre-authorization amounts, which could result in a declined transaction. When using pay at the pump, merchants may pre-authorize the transaction for $75.00 or more. These pre-authorizations will place a “hold” on your available funds until the merchant sends us the final payment amount of your purchase. During this hold period, you will not have access to the pre-authorized amount.
- Restaurants - you should be aware that many restaurants factor in an automatic tip of up to 20% when authorizing card purchases. If the restaurant does this and your restaurant bill plus the tip exceeds the amount of the card, the transaction will be declined.
- Internet or telephone purchases – Remember, the address used for internet purchases must match the address of the cardholder. Please be cautious when providing your card information over the phone or on the internet. Be aware, some merchants have started requiring the card be registered with MasterCard®. Most of these sites will direct the shopper to the MasterCard® website for registration. If you have any suspicions of fraudulent activity please contact us immediately at 866-374-0100.
- Hotel reservations – when using the card to secure a reservation, the rental agency or hotel may check to make sure adequate balances are available and may place a hold on estimated expenses. A hold on your funds will prevent you from using them until the hold is released.
- Rental cars - due to the extended or delayed holds rental agencies may place on your card, we do not allow MySmartCard to be used at rental car agencies.
When using your card for debit purchases, please remember to retain the receipt or note the transaction for record keeping.
How do I reload funds on the card?
There are several ways to add money to the card:
Funds will be available for immediate withdrawal if transferred using Liberty Bank of Arkansas Online Banking. Other types of transfers such as verbal transfers with a Liberty Bank of Arkansas employee, either on the phone or in person, may not be available for withdrawal until the next business day.
- If you have an existing Liberty Bank of Arkansas checking or savings account, transfer funds to the card using Online Banking (www.mylibertybank.com).
- Set up a direct deposit of payroll or government checks.
- Bring cash into the nearest Liberty Bank of Arkansas location (fees may apply).
- Bring a check into the nearest Liberty Bank of Arkansas location to add funds onto the card (fees may apply). (If the deposited check is not drawn on Liberty Bank of Arkansas, it may not be eligible to be loaded onto the card.)
Funds will be available for immediate withdrawal if transferred using Liberty Bank of Arkansas Online Banking. Other types of transfers such as verbal transfers with a Liberty Bank of Arkansas employee, either on the phone or in person, may not be available for withdrawal until the next business day.
Are there cash withdrawal dollar or spending limits to the card?
Yes. $400 per day ATM withdrawal limit and $1,000 per day debit or PIN based transaction.
How important is it to know the card balance?
It is very important to know the available balance on the card before making any transaction. If the card is presented as payment for a transaction that exceeds the value of the card, the transaction will be declined. Because of this, it is VERY important that the user know the value on the card and ask for a split transaction at the point of sale. (For example: A customer with $35 on their MySmartCard is making a $50 purchase. The customer should ask the cashier to charge $35 of the purchase to the MySmartCard and then pay the additional $15 by another means, cash, check or another debit or credit card.)
I know I am responsible for keeping track of my transactions in order to know my card balance. What ways are available to double-check my card balance?
We have several tools that make tracking your balance and transactions easy. Whether you are home or away, night or day, weekday or weekend, use one of these convenient choices:
However keep in mind these options may not reflect pending authorizations that have not posted which is why keeping a transaction ledger or register is best. Contact your nearest Liberty Bank of Arkansas branch for questions on how to use any of these services.
- Liberty Bank of Arkansas Online Banking (www.mylibertybank.com)
- Mobile Banking (Liberty2Go.com)
- 24/7 Telephone Banking (866-931-0400)
- Monthly eStatements
- Liberty Bank of Arkansas ATM balance inquiry option
However keep in mind these options may not reflect pending authorizations that have not posted which is why keeping a transaction ledger or register is best. Contact your nearest Liberty Bank of Arkansas branch for questions on how to use any of these services.
FEES
What are the fees for the card?
| Minimum deposit to open card | $25.00 | |
| One-time issuance fee | $5.95 | |
| Monthly maintenance fee | $3.00 | |
| Lost/stolen card replacement fee | $5.95 | |
| Dormant card fee (12 months of no activity) | $8.00 | |
| Reload/unload money at teller line | $2.00 | |
| Online Banking transfer to/from Liberty Bank of Arkansas checking or savings account | FREE | |
| Telephone or in person transfer to/from Liberty Bank of Arkansas checking or savings account | $2.00 | |
| eStatements | FREE | |
| Mailed paper statement | $3.00 | |
| ATM daily limit | $400.00 | |
| Debit and POS (point of sale) daily limit | $1,000.00 | |
| ATM usage fee at Liberty Bank ATM | FREE | |
| ATM usage fee at non-Liberty Bank of Arkansas ATM* | $2.00 | |
| ATM balance inquiry at Liberty Bank of Arkansas ATM | FREE |
*some non-Liberty Bank of Arkansas ATMs may charge an additional fee
What is a dormant card fee?
A dormant card fee of $8 per month will be charged after 12 months of no activity to offset maintenance costs.
Need Help?
I forgot my PIN, what do I do?
Visit any Liberty Bank of Arkansas branch to reset your PIN at no charge.
Can I get a paper statement?
Yes. Call 1-866-374-0100 between 8:00 am and 5:00 pm to request a monthly paper statement. There is an additional $3 monthly fee for this service.
What if someone steals MySmartCard or I lose it?
If your card is lost or stolen or if you believe someone has made unauthorized purchases with your card, contact the bank immediately. If during non-branch hours, call 800-236-2442 immediately.
What do I do with the card when I've spent the funds and no longer want it?
Contact the bank to deactivate and close the card to avoid any additional monthly service charges.
What if I decide I don't want MySmartCard anymore, how do I get my money?
If possible, it is recommended that you make purchases or ATM withdrawals to use the funds remaining on the card, or transfer them to another Liberty Bank of Arkansas account. If this is not possible, you can visit any Liberty Bank of Arkansas branch to get your remaining funds for a $2.00 service fee.
What are pending transactions?
This is the amount of money a merchant holds back from your card balance to cover purchases that have not yet been deducted from your card.
Some merchant types, such as hotels and gas station pay-at the pump terminals have a policy that requires them to pre-authorize and temporarily hold an amount from your MySmartCard that could be more than your actual purchase amount. After the purchase is processed, these funds are no longer held and your card is charged for the actual purchase amount. In some cases, availability of the pre-authorized funds can take several days.
Some merchant types, such as hotels and gas station pay-at the pump terminals have a policy that requires them to pre-authorize and temporarily hold an amount from your MySmartCard that could be more than your actual purchase amount. After the purchase is processed, these funds are no longer held and your card is charged for the actual purchase amount. In some cases, availability of the pre-authorized funds can take several days.
What are posted transactions?
Posted transactions are purchases and deposits that have been processed by the merchant’s bank. In most cases, it takes about a day or two for the transaction amount to be deducted or credited to your card balance after a transaction is made. When the transaction has finished processing, the status will change and no longer reference the word pending on your transaction history.
How do I dispute a transaction?
In case of errors or questions about your electronic transfers, telephone us at 866-374-0100 or write us at 2901 East Highland, Jonesboro, AR 72401, P.O. Box 7514, Jonesboro, AR 72403 as soon as you can, if you think your statement or receipt is wrong or if you need more information about a transfer listed on the statement or receipt. We must hear from you no later than 60 days after we sent you the FIRST statement on which the problem or error appeared.
We will determine whether an error occurred within 10 business days (20 business days if the transfer involved a new card) after we hear from you and will correct any error promptly. If we need more time, however we may take up to 45 days (90 days if the transfer involved a new card, a point of sale transaction, or a foreign initiated transfer) to investigate your complaint or question. If we decide to do this, we will credit your card within 10 business days (20 business days if the transfer involved a new card) for the amount you think is in error, so that you will have use of the money during the time it takes us to complete our investigation. If we ask you to put your complaint or question in writing and we do not receive it within 10 business days, we may not credit your card. A card is considered a new card for 30 days after the first deposit is made, if you are a new customer.
- Tell us your name and card number (if any)
- Describe the error or the transfer you are unsure about and explain as clearly as you can why you believe it is an error or why you need more information.
- Tell us the dollar amount of the suspected error
We will determine whether an error occurred within 10 business days (20 business days if the transfer involved a new card) after we hear from you and will correct any error promptly. If we need more time, however we may take up to 45 days (90 days if the transfer involved a new card, a point of sale transaction, or a foreign initiated transfer) to investigate your complaint or question. If we decide to do this, we will credit your card within 10 business days (20 business days if the transfer involved a new card) for the amount you think is in error, so that you will have use of the money during the time it takes us to complete our investigation. If we ask you to put your complaint or question in writing and we do not receive it within 10 business days, we may not credit your card. A card is considered a new card for 30 days after the first deposit is made, if you are a new customer.